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January 16, 2009

What is Phishing? What is Vishing?

Beneficial offers information on phishing and vishing scams.

Beneficial offers information on phishing and vishing scams. 

Phishing occurs when an email is sent that pretends to be from a bank or major online merchant. The email will ask the user to click on a link to verify their information due to some sort of account problem. The user is then directed to a fake web site that collects their login and password information, which then is used by cyber-criminals to steal money from their accounts.

Vishing is a newer variation on the same theme. You will receive a phone call or an email with a message reporting some problem with your account, such as your Visa check card has been canceled, and requesting you contact a telephone number immediately. When you call the telephone number, a recorded message will ask you to verify your identity and account information, something like: "This is account verification. Please enter your 16 digit account number, expiration date, CCV number, and PIN. " If you answer these questions, the cyber-criminals will now have your credit or ATM card information and (of course) your money.

Always remember – the companies (Banks, Hospitals, Credit Cards, Utilities, Merchants, etc.) that already have your financial information should never ask for it in this manner.

Remember, Beneficial Bank will NEVER ask our customers to verify their sensitive financial information through unsolicited emails or telephone calls.

If you have received one of these e-mails, telephone calls or have had any other form of unsolicited contact from individuals seeking personal information about your accounts or suspect fraudulent activity concerning your Beneficial Bank account, please contact us directly at 1-888-742-5272 and select Option 7 or send us an email at

For additional information on how to protect yourself from online fraud, please click below: