Beneficial Bank, the oldest and largest bank headquartered in Philadelphia, today announced that J.D. Power & Associates, a global marketing information company that represents the voice of the customer, has awarded the bank "Highest Customer Satisfaction with Retail Banking in the Mid-Atlantic Region."
Each year, J.D. Power & Associates surveys more than 50,000 consumers covering various aspects of their banking experience, measuring their satisfaction levels in six factors: account information channel activities facility fees problem resolution and product offerings. Beneficial Bank ranked highest in the Mid-Atlantic region with a score of 839 out of a possible 1,000 and performed particularly well in the product offerings, account information and channel activities factors.
"By engaging customers in the Beneficial Conversation and focusing on their future financial objectives, we're able to learn more about who chooses to bank with us and educate them on the products and services that will help them achieve their goals," said Gerard P. Cuddy, President and CEO of Beneficial Bank. "What makes Beneficial Bank special is our people – our employees who are helping others do the right thing financially and our customers, who choose to bank with us because they truly believe we're the best option for their family. We have the greatest customers in the country and I want to thank them for their ongoing support."
Founded 160 years ago, Beneficial Bank is a full-service bank that specializes in serving the financial needs of the Greater Philadelphia Region and providing customers with the tools and resources that they need to become smarter about their money. In addition to our focus on financial education, Beneficial is also active within the communities it serves. Last year alone, bank volunteers dedicated over 3,400 service hours, conducting financial literacy workshops in low-income communities, serving meals to the homeless, working with neighborhood non-profits, and running holiday toy and food drives.
For more information on what makes Beneficial Bank a place awarded the highest customer satisfaction with retail banking in the Mid-Atlantic Region, please visit: www.thebeneficial.com.
About Beneficial Bank
Founded in 1853, Beneficial Bank is the oldest and largest bank headquartered in Philadelphia. It is a community-based, full-service financial services company that has served individuals and businesses in the Delaware Valley for 160 years. With over 60 offices in the greater Philadelphia and South Jersey regions and approximately $5 billion in assets, Beneficial offers a full array of financial products that includes commercial, consumer and real estate lending, insurance and wealth management. Visit www.thebeneficial.com for more information.
Disclaimer: Beneficial Mutual Savings Bank received the highest numerical score among retail banks in the Mid-Atlantic region in the proprietary J.D. Power & Associates 2013 Retail Banking Satisfaction StudySM. Study based on 51,563 total responses measuring 35 providers in the Mid-Atlantic region DE, MD, NJ, NY, PA, VA & Wash., D.C. and measures opinions of consumers with their primary banking provider. Proprietary study results are based on experiences and perceptions of consumers surveyed January-February 2013. Your experiences may vary. Visit jdpower.com.