Topic

  • Customer Service
  • Managing Your Account
  • Protecting Your Personal Information
  • Wire Transfers
  • ATM and Debit Cards
  • Loans and Lines of Credit
  • Time Deposits
  • Overdraft Protection
  • Foreign Currency Exchange
  • Mobile Banking
  • Online Banking
  • Touch ID
  • eDocs
  • Investor Relations

Customer Service


Where is Beneficial Bank located?

The oldest and largest bank headquartered in Philadelphia, Beneficial has convenient locations throughout South Jersey and Pennsylvania. For your nearest branch location, please use our branch locator.

Our Headquarters is located at:
Beneficial Bank
1818 Beneficial Bank Place
1818 Market Street
Philadelphia, PA 19103

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How do I contact Beneficial Bank?

Customer Contact Center: 888.742.5272
Telephone Banking: 800.784.8490

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What is Beneficial's ABA Routing/Transit Number?

Beneficial Bank's ABA Routing/Transit Number is 236075689.

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What types of products does Beneficial offer?

Beneficial Bank is a full service financial institution whose product offering includes deposit, lending, and cash management services.

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How do I update my name and address or contact information in Beneficial's system?

You may change your contact information by calling our Customer Contact Center, visiting a branch, or via Secure Email through Online Banking's Support link. For more information about how to contact us visit our Customer Service page.

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What is your funds availability policy?


What are your branch hours?

To find the hours for your local branch, please use our branch locator.

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How can I purchase a Beneficial Bank Visa® Gift Card?

Customers may purchase Beneficial Bank Visa® Gift Cards free of charge. You can make this purchase at any of our branches. The branch will debit your account for the amount of the purchase, and issue you the Visa® Gift Card immediately. Gift Cards are available in amounts between $25 and $500. Gift cards are not reloadable. FDIC insurance does not cover underlying gift card funds.

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Are my deposits safe at Beneficial Bank?

Beneficial Bank is an insured bank of the FDIC (Federal Deposit Insurance Corporation). The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category of checking, savings, money market deposit accounts and time deposits.

To learn more about deposit insurance and calculate the insurance coverage of your accounts at each FDIC-insured institution, visit the FDIC website for the Electronic Deposit Insurance Estimator (EDIE) at www.fdic.gov/edie/. If you have additional questions regarding your insured deposits, please contact our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

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How do I get my full account number?

You can find your account number on your mailed paper statement, your statement within Online Banking, or under the account detail screen within Online Banking.

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What is FinanceWorks?

View our video on FinanceWorks at thebeneficial.com/financeworks.

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What is Swipe and Save?

This rewards program enables you to earn cash back by using your Beneficial debit card to purchase merchandise and services. Through this program, you'll receive targeted offers based on how you shop and then an account credit for your purchases. The more you use your check card, the more offers you can receive, and the more cash back you can earn!

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Managing Your Account


How do I open an account?

You may visit your local branch to open an account, or via the "Apply Online" menu option on our website.

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What should I do if I have a question about a fee I was charged?

You may call our Customer Contact Center, visit your local branch, or send a secure message via Online Banking to discuss any fees you may have been assessed. Not all fees may be refunded.

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How do I transfer funds?

You may transfer funds at an ATM, any branch location, through Telephone Banking, Online Banking, Mobile Banking, or with our Customer Contact Center during business hours. For more information about how to contact us visit our Customer Service page.

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Is there a fee for transferring between my accounts?

There is no fee for transferring money between your Beneficial accounts. However, Savings and Money Market accounts limit the number of transactions allowed each month; in those cases $10 may be charged for each excess transaction.

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How do I stop a payment?

For electronic (ACH) or check payments, you may visit a branch or call our Customer Contact Center to stop a payment. You may also stop a check payment within Online Banking, under the "View More Services" tab. Please refer to your deposit account agreement for further details. For more information about how to contact us visit our Customer Service page.

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How do I add overdraft protection to my account?

You may apply for overdraft protection at a branch or with our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

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How do I order checks?

You may order checks through our Customer Contact Center, your local branch, or Online Banking. For re-orders, you also may order directly through Harland Clarke http://harlandclarke.com/. Start Benefiting and Start Rewarding Package customers should re-order through our Customer Contact Center or branch to receive complimentary checks. For more information about how to contact us visit our Customer Service page.

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How do I get a copy of a check or my monthly statement?

Previous statements and check images can be viewed inside Online Banking. If you would like a paper copy of a previous statement or check image, you can visit your local branch or call the Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page. There is a fee of $3 for each statement or check image request.

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I see a transaction on my account I don't recognize. How can I get more information about it?

Please contact our Customer Contact Center at 888.742.5272 or visit your local branch for assistance. For more information about how to contact us visit our Customer Service page.

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How do I close my account?

Please contact our Customer Contact Center at 888.742.5272 or visit your local branch for assistance. For more information about how to contact us visit our Customer Service page.

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Protecting Your Personal Information


How do I know my account is safe?

The security of our customers' financial information is one of our most important responsibilities here at Beneficial Bank. We maintain various physical, logical, and procedural safeguards to protect customer information. Some of the layers of protection include:

Browser Registration
Browser registration is a security feature which allows you to control which devices are allowed to access your account online. If you attempt to access your online account through a browser you have never used before, this additional layer of security will ask you to verify your identity through a security verification code.

Secure Timeout
As an additional layer of protection, your session will time out after 10 minutes of inactivity. This security feature is intended to prevent another individual from accessing your account if you leave your computer unattended.

Encryption
Whenever you are online with Beneficial, your transaction and personal information are secured by powerful encryption which scrambles data sent between your browser and our online banking server.

Customer Notification
We will notify you in writing if any contact information changes on your account. Online Banking customers can set up automatic email notifications when balances fall below a set amount, alerting you to suspicious activity.

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What is phishing?

Phishing occurs when a fraudulent email disguised as a legitimate email from Beneficial Bank (or another institution) asks you to click a link and / or go to a fake website and provide your online login credentials or personal account information. Clicking links within these types of fraudulent emails can also result in malware being installed on your computer. These emails may also ask you to call a phone number and provide account information for verification purposes.

Ways to identify phishing emails include:
Requests for personal information: Beneficial Bank will never contact you requesting any personal information such as your Social Security Number, ATM / DebitCard or PIN number.

Urgent verification requests: Beneficial Bank will never contact you claiming your account may be closed if you fail to confirm, verify, or authenticate your personal information.

System and security updates: Beneficial Bank will never contact you claiming the need to confirm important information due to upgrades and state that you must update your information online.

Offers that sound too good to be true: For example, you may be asked to fill out a short customer service survey in exchange for money, then are asked to provide your account number to receive the credit.

Look for obvious typos and other errors: These are often indicative of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

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What do I do if I get an email or text from Beneficial that seems suspicious?

Never divulge login information (user ID / password), card information, account information, social security number, or any other sensitive information in response to any requests for this information by email, phone, or text message. Beneficial Bank will never contact you requesting such information. Please call 888.742.5272 (choose "Option 7") or contact your local branch to report such suspicious activity.

If you feel you may have accidentally provided this or any other sensitive information to someone pretending to be from Beneficial Bank, please call us immediately or contact your local branch so that we can protect your account from fraudulent access.

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What is skimming?

ATM skimming is a fraudulent activity that involves the installation of a device, usually undetectable by ATM users, that collects bank account data when customers insert an ATM card into a machine. The skimming device looks very similar and fits right over top of the original card reader on an ATM. Criminals frequently install skimmers on ATMs that aren't located in busy locations since they don't want to be observed installing malicious hardware or collecting the harvested data.

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How can I spot a skimming device?

Here are some tips for spotting ATM skimmers: Jiggle the Card Reader: If the card reader moves around when you try to jiggle it with your hand, something probably isn't right. A real card reader should be securely attached to the ATM so it won't move around, an ATM skimmer overlaid over the card reader may move around. Look at the ATM Machine: Take a quick look at the ATM machine. Does anything look a bit out of place? Examine the Keypad: Does the keypad look a bit too thick, or different from how it usually looks if you've used the machine before? It may be an overlay over the real keypad. Check for Cameras: A criminal might hide a camera somewhere above the screen or keypad, or even in the brochure holder on the machine. If you find something out of place, like a card reader that moves, a hidden camera, or a keypad overlay be sure to immediately alert the bank or business responsible for the ATM.

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How do I protect myself from identity theft?

Please visit our Learning Library for tips on how to protect yourself from ID theft.

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Wire Transfers


How do I receive a domestic wire transfer?

You will need to provide the originating/sending bank with the following information:

Beneficial's Routing Number:
236075689


Beneficial's Address:
1818 Beneficial Bank Place
1818 Market Street
Philadelphia, PA 19103

Beneficial's Phone Number:
888.742.5272

Your Beneficial Account Number:
Your full account number

Beneficiary Name:
The name of your account as it appears on your statement Beneficiary Address: Your full address as it appears on your account

Wire transfers received by 5:00pm EST will be posted to your account the same business day. Wire transfers received after 5:00pm EST will be posted the next business day.

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How do I receive an international wire transfer?

You will need to provide the originating/sending bank with the following information:


Beneficial's SWIFT code:
BENFUS33

Beneficial's Routing Number:
236075689

Beneficial's Address:
1818 Beneficial Bank Place
1818 Market Street
Philadelphia, PA 19103

Beneficial's Phone Number:
888.742.5272

Your Beneficial Account Number:
Your full account number

Beneficiary Name:
The name of your account as it appears on your statement

Beneficiary Address:
Your full address as it appears on your account

Wire transfers received by 5:00pm EST will be posted to your account the same business day. Wire transfers received after 5:00pm EST will be posted the next business day.

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ATM and Debit Cards


If I plan to use my card while traveling, what should I do?

Notify our Customer Contact Center at 888.742.5272, or your local branch so they can place a travel notification on your account. For more information about how to contact us visit our Customer Service page.

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My card expired, or is about to. How do I get a new card?

We will automatically generate a new card, and you should receive during the month of expiration for your current card. If you do not receive your new card, you may visit your local branch or call our Customer Contact Center for assistance. For more information about how to contact us visit our Customer Service page.

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How much cash can I withdraw using my Visa® Debit or ATM Card?

Beneficial Bank's daily ATM withdrawal limit is $610.00. In the event that you require a larger withdrawal, we can temporarily increase your limit. This temporary increase can be set up at any one of our branches or by calling our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

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How do I activate my Debit and/or ATM card?

Consumer Visa® debit and ATM cards can be activated 24 hours a day / 7 days a week by calling 844.484.0052, selecting your language and selecting Option 1. Business Visa® Debit cards can be activated 24 hours a day / 7 days a week by calling 855.477.1156, selecting your language and selecting Option 1.

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My card was lost/stolen, how can I get a new one?

To protect your account, the card should be reported lost/stolen immediately by calling 844.484.0052, selecting your language and selecting Option 2 (24/7) for consumer cards, or 855.477.1156, selecting your language and selecting Option 2 (24/7) for business cards. Beneficial Bank offers several ways to replace your card: - At a branch: Many of our branches offer Instant Issue cards. The branch will be able to replace your card for immediate use. Please call the Customer Contact Center to determine if your branch of choice has Instant Issue capability. - The Customer Contact Center can process an order for a card to be mailed to you. This may take 5-7 business days.

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What should I do if I've forgotten my Personal Identification Number (PIN)?

For your protection, Beneficial Bank does not store you PIN, and we do not have access to provide you with your PIN. In the event that you can no longer remember your PIN, we can issue you a new Visa Debit or ATM card. This can be done at any one of our branches or by calling our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

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Loans and Lines of Credit


How can I apply for a personal loan?

lease visit your local branch to apply. All loan products subject to credit approval.

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What types of loans do you offer?

We offer personal loans, new and used auto loans, home equity loans and lines of credit, and time deposit and passbook secured loans for consumers.

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What types of loans do you offer?

We offer personal loans, new and used auto loans, home equity loans and lines of credit, and time deposit and passbook secured loans for consumers.

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If I can't make my loan payment, what should I do?

Please contact us at 888.742.5272 and explain the situation. Skipping or missing payments may damage your credit, and we'd like to help you with your situation if we are able to do so. For more information about how to contact us visit our Customer Service page.

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How I can make a payment on my loan?

If you have a real estate or credit line account, you will receive a statement and can mail your payment to the address indicated in the statement. If you have an auto loan or unsecured personal loan, you will receive a coupon book, and should mail your coupon with payment to the address indicated.

You may also pay in person at any one of our Beneficial branch locations, or set up automatic deduction by completing an automatic deduction form that can be obtained at any branch or from our Loan Administration and Servicing department. You can modify the timing of the payment via Online Banking.

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My automatic payment is due to withdraw from my account, and I will not have the funds available. Is there any way to stop that payment?

Please call our Customer Contact Center at 888.742.5272 for assistance. For more information about how to contact us visit our Customer Service page.

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Where do I send my monthly payments?

Billing statements and coupon payments should be mailed to:

P.O. Box 8480
Philadelphia, PA 19101

Payments that include additional instructions, such as additional escrow or principal payments, may be mailed to:

Beneficial Bank
1818 Beneficial Bank Place
1818 Market Street
Philadelphia, PA 19103

Attn: Loan Administration and Servicing Department-21st Floor

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How do I know what loan is right for me?

Stop by your local branch to have a Beneficial Conversation and determine which loan products may be a good fit for your situation.

All loan products subject to credit approval.

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Time Deposits


How am I notified that my time deposit is going to mature?

You will receive a mailed maturity notice at least 30 days prior to maturity at the mailing address we have on our records.

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When my time deposit matures, how long do I have to renew or close the time deposit?

At maturity, your time deposit will automatically renew for the same term at the current rate offered on the maturity date. You will have a 7 calendar day grace period to make any of the following changes to your account:

- Change the term
- Make an additional deposit
- Make a partial withdrawal
- Close your account

For current interest rates please visit our website at www.thebeneficial.com or call our Customer Contact Center at 888.742.5272.

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How do I renew my time deposit to a new term?

Within your 7 calendar day grace period you can notify us by filling out the bottom portion of the maturity notice and returning in the envelope provided, or by visiting your nearest branch location.

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How do I redeem and close my time deposit?

Within your 7 calendar day grace period you can notify us in writing with your closing instructions or by visiting your nearest branch office. Any correspondence should be sent to the address below:

Beneficial Bank
Attn: Certificate Department
1818 Market Street
Philadelphia, PA 19103

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Who can I call for help?

For assistance with your Beneficial account, please call our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

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Overdraft Protection


Where can I learn more about Beneficial's Overdraft Privilege and Protection programs?

You can learn about our Overdraft Privilege and Protection programs here.

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Foreign Currency Exchange


Does Beneficial offer foreign currency services?

Beneficial offers foreign currency services - visit any branch location or call 888.742.5272 for more information.

• Select from 70 foreign currencies available
• Take advantage of great rates at a low fee
• Get exceptional one-on-one, safe service at your local branch
• When you return, receive US cash back for your unused foreign currency purchased through Beneficial Bank.

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Mobile Banking


What does BenMobile cost?

Beneficial does not charge customers to use BenMobile. However, check with your mobile carrier before enrolling as standard messaging and data rates may apply.

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Is BenMobile secure?

In addition to verifying your identity in the enrollment process, BenMobile uses multiple levels of security to keep all of your personal information safe. The app requires a username and password or TouchID credentials at each login. Text Banking is only available from phones you designate. If your phone is ever lost or stolen, call your service provider (AT&T, Sprint, Verizon, etc.) and then call the Customer Contact Center at 888.742.5272. BenMobile can give you additional peace of mind by providing balance and transaction alerts instantly to your mobile phone.

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If I already have Online Banking, why do I also need BenMobile?

Mobile Banking provides 24/7 access to account information just like Online Banking, and puts that information at your fingertips from your mobile device. Check balances and review transactions from your mobile phone or tablet, no computer required, and faster than a call. It's an additional tool to help you manage your money.

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What happens if I lose my phone?

If your phone is lost or stolen you should immediately contact your service provider (AT&T, Sprint, Verizon, etc.). You also can disable BenMobile by calling the Customer Contact Center. No one can access your banking information without knowing your username and password.

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How long does it take to register?

If you are already an Online Banking customer, you don't need to enroll. Just download the BenMobile app and sign in with your Online Banking username and password. If you haven't signed up for Online Banking, you can enroll quickly and easily from your phone.


Customers will have to verify their identity using a verification code sent to their phone the first time they sign in to Mobile Banking.

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How do I properly endorse a check for Mobile Deposit?

You should sign the back of the check as you normally would and write Mobile Deposit under your signature.

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How can I locate a branch or ATM through the BenMobile app?

Click the Location icon at the bottom of the app screen. Enter your ZIP code, and the app will locate the appropriate branch or ATM.

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How can I locate a branch or ATM through the BenMobile app?

Click the Location icon at the bottom of the app screen. Enter your ZIP code, and the app will locate the appropriate branch or ATM.

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Will Apple® TouchID work with BenMobile?

Yes, you can use Apple® TouchID™ to log into our BenMobile app with the following devices: iPhone 5s running iOS 8 or higher, iPhone 6, iPhone 6 Plus, iPad Air 2, or iPad Mini 3.

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What is Mobile Deposit?

Mobile Deposit enables you to deposit a check through the BenMobile app using the camera on your phone. Click on Deposit Check within the app. The instructions on the screen walk you through the process and check to be sure you've done everything correctly. You'll receive confirmation on your phone that your deposit has been submitted, which you can email to yourself for your records. Mobile Deposit not available to all customers or account types. Applicable only to checks deposited into a Beneficial deposit account. Funds availability may vary. Deposit limits will apply, and not all checks submitted will be accepted. Please refer to the Online Banking Agreement for details.

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How long do I have to keep a check after I deposit using Mobile Deposit?

Please keep all mobile deposited checks for seven (7) business days just in case the check needs to be resubmitted for some reason.

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When will the funds be available from my Mobile Deposit?

Funds from deposits made via Mobile Deposit are generally available for withdrawal two (2) business days after the day of deposit. If a mobile deposit is received before 5pm Eastern Time (EST) on a business day, that will be considered the day of deposit. If a mobile deposit is received after 5pm Eastern Time, the next business day will be considered the day of deposit. Additional delays on the availability of funds may apply based on other factors determined by the bank. For purposes of Mobile Deposit, a business day is considered Monday through Friday, and does not include weekends or federal holidays.

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How do I know if my Mobile Deposit was received?

When the image is received, you will see a confirmation message displayed on your mobile device. The system will not provide you email confirmation, so you are encouraged to email the confirmation message to yourself, it will contain your confirmation number for future reference. Your item will be marked pending. This does not mean that it has been accepted and approved for crediting. If your image is approved, you will not receive any additional notice.

However, if your image is rejected, you will receive email notification within three (3) business days. For this reason, you are encouraged to verify the Bank has your current email address on file. Please watch for these notifications, and contact the bank to discuss the reason for the rejection. You can also monitor the receipt and acceptance of your deposit in Online Banking, Mobile Banking, Telephone Banking, the Customer Contact Center or at your local Beneficial branch.

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How can I add a payee on my phone?

This functionality will be available by the end of 2015. Currently, new payees must be created within Online Banking. The payee is available to you within BenMobile once it is set up in Online Banking.

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Is the payment delayed when I use my phone?

No. Any payments made with Mobile Bill Pay will be processed the same way as the bills you pay through Online Banking.

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Is there a limit to how much I can pay with my phone?

No. Any payments made with Mobile Bill Pay will be processed the same way Online Bill Payments are.

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Online Banking


What can I do in Online Banking?

The freedom of Online Banking is at your fingertips and FREE to Beneficial customers. Online Banking is the fast, easy, secure way to manage your Beneficial accounts 24 hours a day, 7 days a week. Visit our Online Banking page for the full list of what you can do in Online Banking.

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What should I do if I forget my Password or User ID?

Click on the Forgot ID or Password next to the Online Banking Login section of the homepage, or call the Customer Contact Center at 888.742.5272.

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How do I transfer funds?

You can transfer funds between your accounts using the Make a Transfer feature under Move Money within Online Banking.

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I need a copy of a check, how can I get that online?

Check images are available through Online Banking for every Beneficial checking account.

Go to the My Accounts area and find the account you're looking for. Click the account name link to open the Account History page for that account. The check will display as a link, typically with the check number. Simply click the link to view images of the front and back of the check. Click the Close button at the bottom of the window when you are finished.

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I need a copy of a statement, how can I get that online?

Sign up for or log in to Beneficial eDocs. Under the "Beneficial eDocuments" tab, click on "View My eDocs". For more information about Beneficial eDocs view our eDocs page.

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I just opened my account today, when can I enroll for Online Banking?

You may enroll in Online Banking the next day, via our mobile app or website. If you opened your account online and requested Online Banking access at the time of account opening, you may access Online Banking in 1 to 2 business days.

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How do I go paperless?

It's quick and convenient to sign up for Beneficial eDocs. eDocs is an easy, convenient, secure, and free way for Beneficial customers to electronically receive and view bank account statements, notices and disclosures through our Online Banking system.

Sign in to Online Banking at thebeneficial.com and select "Sign Up Now" from the Beneficial eDocuments dropdown menu. Complete the online registration form, and view and accept disclosure agreements. An email confirmation will follow your successful registration. For more information about Beneficial eDocuments view our eDocs page.

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Touch ID


Who is eligible to use Apple® Touch ID with the BenMobile app?

Customers must be using one of the following Apple® devices: iPhone® 5s running iOS 8 or higher, iPhone® 6, iPhone® 6 Plus, iPad Air® 2, or iPad mini 3.

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What is Apple® Touch ID used for?

Beneficial has integrated the Apple® Touch ID system with our mobile app to provide a simple and secure way for customers to log in to their Online Banking accounts. Touch ID will allow customers with approved mobile Apple® devices to login to Online Banking with the touch of a finger.

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How do I enable Touch ID on my Online Banking app?

Upon logging in to Beneficial's mobile application with a correct username and password on a Touch ID supported device, users will be notified of having the option to use Touch ID when logging in. If a user does not see a notification, they can enable Touch ID on the settings page of the app.

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How do I enable set up for Touch ID on my Apple® device?

To use Touch ID for Beneficial's app, users must have previously set up Touch ID on their mobile device. To do so, users can go to the "Settings" app on their Apple® device and go to the "General" page, then adjust their Touch ID settings under "Passcode & Fingerprint. "The Apple® device will walk you through how to set up your fingerprint as your Touch ID. More information on enabling Touch ID on your device can be found on the Apple® support page: support.apple.com/en-us/HT201371

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Will I still have the option of signing in with my username and password if I enable Touch ID?

Yes, users will have the option of logging in either with Touch ID or their username and password.

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Where is the fingerprint information stored? Does Beneficial have access to my fingerprint?

Touch ID fingerprints are stored on the Apple® device that is being used. Fingerprints are encrypted with a key special to each device. Beneficial does not have access to the actual fingerprint. Beneficial's mobile app can only determine whether or not the fingerprint is valid.

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Can users log in if they are locked out, on hold, or need a password reset?

Users can still log in if their account is locked or needs a password reset. However, users on hold will not be able to login.

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How can I disable Touch ID on Beneficial's mobile app?

Users can disable Beneficial's Touch ID through the settings page of the app.

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What happens if my Touch ID enabled device is lost or stolen?

Users with a lost or stolen device are encouraged to log into iCloud (icloud.com) and wipe their device. Users can erase/track their device through the "Find My iPhone®" app and selecting the device that was lost or stolen.

TOUCH ID, IPHONE®, IPAD AIR® and IPAD MINI are trademarks of Apple Inc.

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eDocs


What is eDocs?

eDocs is an easy, convenient, secure, and free way for Beneficial customers to electronically receive and view bank account statements, notices and disclosures through our Online Banking system.

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How does eDocs work?

Customers may sign up for eDocs online. Each month, you will receive emails notifying you that a new statement or document is available. You simply log into Online Banking on thebeneficial.com and click the "View My eDocs" dropdown under the Beneficial eDocuments tab to view your available documents. For more information about how Beneficial eDocs works, visit our eDocs page.

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How do I sign up for eDocs?

If you are an Online Banking customer, log in to Online Banking at thebeneficial.com and select "Sign Up Now" from the Beneficial eDocuments dropdown menu. Complete the online registration form, and view and accept disclosure agreements. An email confirmation will follow your successful registration.

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After I enroll, how soon before I receive my first eDocs?

You will begin receiving account notifications via email during your next statement cycle.

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I want to receive eDocs for some of my accounts, but not all of them. Is this possible?

If you enroll in Beneficial eDocs, statements, disclosures or notices related to your account(s) will be delivered through eDocs. You are not able to designate some accounts to receive electronic notices and paper statements for others - enrollment in eDocs makes all of your accounts with Beneficial paperless accounts.

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What accounts are eligible for eDocs?

Checking (all types), Savings (those that receive statements), and Money Market accounts are eligible for eDocs statements. In addition, Personal, Automobile, and Home Equity Loans and Residential Mortgages are eligible for eDocs.

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Is eDocs safe?

Yes, eDocs is a secure system, and offers the same levels of security protection as our Online Banking system.

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Will eDocs have the same information as a paper statement?

Yes, eDocs feature the same information as the paper statement you currently receive.

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How far back can I access my eDocs?

You will be able to access and print 12 months of account history.

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I do not have Online Banking, can I still have eDocs?

You must be enrolled in Online Banking to receive eDocs.

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If I do not receive or I delete an email notification, can I still view my eDocs?

Yes, you may log into Online Banking to access available eDocs associated with your accounts.

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What if I want to receive paper statements again?

You can cancel your enrollment by calling the Customer Contact Center at 888.742.5272, or by visiting one of our branches. For more information about how to contact us visit our Customer Service page.

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Investor Relations


How can I purchase shares in Beneficial?

Beneficial Bancorp, Inc. is listed on the Nasdaq Global Select Market under the symbol "BNCL". You can purchase shares through a registered broker. For more information on how to purchase shares of Beneficial Bancorp, Inc. visit our Investor Relations page.

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When did Beneficial first become public?

Beneficial Bancorp, Inc. (NASDAQ: BNCL) is a corporation formed in 2014 to be the holding company of Beneficial Bank upon the completion of its conversion from the mutual holding company form of organization to the stock holding company form of organization. Beneficial Bancorp, Inc. owns all of Beneficial Bank's capital stock and directs, plans and coordinates Beneficial Bank's business activities.

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Where is Beneficial's stock traded, and what is the symbol?

Beneficial Bancorp, Inc. is listed on the Nasdaq Global Select Market under the symbol "BNCL".

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How can I receive an annual report?


How do I contact Beneficial's Investor Relations?

Investor inquiries should be directed to Tom Cestare at 215.864.6009.

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Beneficial Bank Footer Logo




1818 Beneficial Bank Place
1818 Market Street
Philadelphia, PA 19103

888.742.5272
info@thebeneficial.com
The use of non-secure email is intended for general questions, inquiries and comments only. Confidential Customer information cannot be accepted electronically.


Routing No: 236075689
SWIFT Code: BENFUS33

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Unsecure Email Disclosure

Your privacy is very important to us. We would like to advise you that Internet email is not a secure method of communication. Please do not submit any information that you consider confidential. We recommend you do not include any specific identifying information such as your social security, account, PIN numbers, date of birth, etc...

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USA PATRIOT Act

To help the government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you – When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license and other identifying documents.