Personal Banking FAQs

What can we help you with?

Customer Service

Managing Your Account

  • How do I open an account?

    You may visit your local branch to open an account, or via the "Apply Online" menu option on our website.

  • What should I do if I have a question about a fee I was charged?

    You may call our Customer Contact Center, visit your local branch, or send a secure message via Online Banking to discuss any fees you may have been assessed. Not all fees may be refunded.

  • How do I transfer funds?

    You may transfer funds at an ATM, any branch location, through Telephone Banking, Online Banking, Mobile Banking, or with our Customer Contact Center during business hours. For more information about how to contact us visit our Customer Service page.

  • Is there a fee for transferring between my accounts?

    There is no fee for transferring money between your Beneficial accounts. However, Savings and Money Market accounts limit the number of transactions allowed each month; in those cases $10 may be charged for each excess transaction.

  • How do I stop a payment?

    For electronic (ACH) or check payments, you may visit a branch or call our Customer Contact Center to stop a payment. You may also stop a check payment within Online Banking, under the "View More Services" tab. Please refer to your deposit account agreement for further details. For more information about how to contact us visit our Customer Service page.

  • How do I add overdraft protection to my account?

    You may apply for overdraft protection at a branch or with our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

  • How do I order checks?

    You may order checks through our Customer Contact Center, your local branch, or Online Banking. For re-orders, you also may order directly through Harland Clarke http://harlandclarke.com/. Start Benefiting and Start Rewarding Package customers should re-order through our Customer Contact Center or branch to receive complimentary checks. For more information about how to contact us visit our Customer Service page.

  • How do I get a copy of a check or my monthly statement?

    Previous statements and check images can be viewed inside Online Banking. If you would like a paper copy of a previous statement or check image, you can visit your local branch or call the Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page. There is a fee of $3 for each statement or check image request.

  • I see a transaction on my account I don't recognize. How can I get more information about it?

    Please contact our Customer Contact Center at 888.742.5272 or visit your local branch for assistance. For more information about how to contact us visit our Customer Service page.

  • How do I close my account?

    Please contact our Customer Contact Center at 888.742.5272 or visit your local branch for assistance. For more information about how to contact us visit our Customer Service page.

Protecting Your Personal Information

  • How do I know my account is safe?

    The security of our customers' financial information is one of our most important responsibilities here at Beneficial Bank. We maintain various physical, logical, and procedural safeguards to protect customer information. Some of the layers of protection include:

    Browser Registration
    Browser registration is a security feature which allows you to control which devices are allowed to access your account online. If you attempt to access your online account through a browser you have never used before, this additional layer of security will ask you to verify your identity through a security verification code.

    Secure Timeout
    As an additional layer of protection, your session will time out after 10 minutes of inactivity. This security feature is intended to prevent another individual from accessing your account if you leave your computer unattended.

    Encryption
    Whenever you are online with Beneficial, your transaction and personal information are secured by powerful encryption which scrambles data sent between your browser and our online banking server.

    Customer Notification
    We will notify you in writing if any contact information changes on your account. Online Banking customers can set up automatic email notifications when balances fall below a set amount, alerting you to suspicious activity.

  • What is phishing?

    Phishing occurs when a fraudulent email disguised as a legitimate email from Beneficial Bank (or another institution) asks you to click a link and / or go to a fake website and provide your online login credentials or personal account information. Clicking links within these types of fraudulent emails can also result in malware being installed on your computer. These emails may also ask you to call a phone number and provide account information for verification purposes.

    Ways to identify phishing emails include:
    Requests for personal information: Beneficial Bank will never contact you requesting any personal information such as your Social Security Number, ATM / DebitCard or PIN number.

    Urgent verification requests: Beneficial Bank will never contact you claiming your account may be closed if you fail to confirm, verify, or authenticate your personal information.

    System and security updates: Beneficial Bank will never contact you claiming the need to confirm important information due to upgrades and state that you must update your information online.

    Offers that sound too good to be true: For example, you may be asked to fill out a short customer service survey in exchange for money, then are asked to provide your account number to receive the credit.

    Look for obvious typos and other errors: These are often indicative of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

  • What do I do if I get an email or text from Beneficial that seems suspicious?

    Never divulge login information (user ID / password), card information, account information, social security number, or any other sensitive information in response to any requests for this information by email, phone, or text message. Beneficial Bank will never contact you requesting such information. Please call 888.742.5272 (choose "Option 7") or contact your local branch to report such suspicious activity.

    If you feel you may have accidentally provided this or any other sensitive information to someone pretending to be from Beneficial Bank, please call us immediately or contact your local branch so that we can protect your account from fraudulent access.

  • What is skimming?

    ATM skimming is a fraudulent activity that involves the installation of a device, usually undetectable by ATM users, that collects bank account data when customers insert an ATM card into a machine. The skimming device looks very similar and fits right over top of the original card reader on an ATM. Criminals frequently install skimmers on ATMs that aren't located in busy locations since they don't want to be observed installing malicious hardware or collecting the harvested data.

  • How can I spot a skimming device?

    Here are some tips for spotting ATM skimmers: Jiggle the Card Reader: If the card reader moves around when you try to jiggle it with your hand, something probably isn't right. A real card reader should be securely attached to the ATM so it won't move around, an ATM skimmer overlaid over the card reader may move around. Look at the ATM Machine: Take a quick look at the ATM machine. Does anything look a bit out of place? Examine the Keypad: Does the keypad look a bit too thick, or different from how it usually looks if you've used the machine before? It may be an overlay over the real keypad. Check for Cameras: A criminal might hide a camera somewhere above the screen or keypad, or even in the brochure holder on the machine. If you find something out of place, like a card reader that moves, a hidden camera, or a keypad overlay be sure to immediately alert the bank or business responsible for the ATM.

  • How do I protect myself from identity theft?

    Please visit our Learning Library for tips on how to protect yourself from ID theft.

Wire Transfers

  • How do I receive a domestic wire transfer?

    You will need to provide the originating/sending bank with the following information:

    Beneficial's Routing Number:
    236075689


    Beneficial's Address:
    1818 Beneficial Bank Place
    1818 Market Street
    Philadelphia, PA 19103

    Beneficial's Phone Number:
    888.742.5272

    Your Beneficial Account Number:
    Your full account number

    Beneficiary Name:
    The name of your account as it appears on your statement Beneficiary Address: Your full address as it appears on your account

    Wire transfers received by 5:00pm EST will be posted to your account the same business day. Wire transfers received after 5:00pm EST will be posted the next business day.

  • How do I receive an international wire transfer?

    You will need to provide the originating/sending bank with the following information:


    Beneficial's SWIFT code:
    BENFUS33

    Beneficial's Routing Number:
    236075689

    Beneficial's Address:
    1818 Beneficial Bank Place
    1818 Market Street
    Philadelphia, PA 19103

    Beneficial's Phone Number:
    888.742.5272

    Your Beneficial Account Number:
    Your full account number

    Beneficiary Name:
    The name of your account as it appears on your statement

    Beneficiary Address:
    Your full address as it appears on your account

    Wire transfers received by 5:00pm EST will be posted to your account the same business day. Wire transfers received after 5:00pm EST will be posted the next business day.

ATM and Debit Cards

  • If I plan to use my card while traveling, what should I do?

    Notify our Customer Contact Center at 888.742.5272, or your local branch so they can place a travel notification on your account. For more information about how to contact us visit our Customer Service page.

  • My card expired, or is about to. How do I get a new card?

    We will automatically generate a new card, and you should receive during the month of expiration for your current card. If you do not receive your new card, you may visit your local branch or call our Customer Contact Center for assistance. For more information about how to contact us visit our Customer Service page.

  • How much cash can I withdraw using my Visa® Debit or ATM Card?

    Beneficial Bank's daily ATM withdrawal limit is $610.00. In the event that you require a larger withdrawal, we can temporarily increase your limit. This temporary increase can be set up at any one of our branches or by calling our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

  • How do I activate my Debit and/or ATM card?

    Consumer Visa® debit and ATM cards can be activated 24 hours a day / 7 days a week by calling 844.484.0052, selecting your language and selecting Option 1. Business Visa® Debit cards can be activated 24 hours a day / 7 days a week by calling 855.477.1156, selecting your language and selecting Option 1.

  • My card was lost/stolen, how can I get a new one?

    To protect your account, the card should be reported lost/stolen immediately by calling 844.484.0052, selecting your language and selecting Option 2 (24/7) for consumer cards, or 855.477.1156, selecting your language and selecting Option 2 (24/7) for business cards. Beneficial Bank offers several ways to replace your card: - At a branch: Many of our branches offer Instant Issue cards. The branch will be able to replace your card for immediate use. Please call the Customer Contact Center to determine if your branch of choice has Instant Issue capability. - The Customer Contact Center can process an order for a card to be mailed to you. This may take 5-7 business days.

  • What should I do if I've forgotten my Personal Identification Number (PIN)?

    For your protection, Beneficial Bank does not store you PIN, and we do not have access to provide you with your PIN. In the event that you can no longer remember your PIN, we can issue you a new Visa Debit or ATM card. This can be done at any one of our branches or by calling our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

Loans and Lines of Credit

  • How can I apply for a personal loan?

    Please visit your local branch to apply. All loan products subject to credit approval.

  • What types of loans do you offer?

    We offer personal loans, new and used auto loans, home equity loans and lines of credit, and time deposit and passbook secured loans for consumers.

  • If I can't make my loan payment, what should I do?

    Please contact us at 888.742.5272 and explain the situation. Skipping or missing payments may damage your credit, and we'd like to help you with your situation if we are able to do so. For more information about how to contact us visit our Customer Service page.

  • How I can make a payment on my loan?

    If you have a real estate or credit line account, you will receive a statement and can mail your payment to the address indicated in the statement. If you have an auto loan or unsecured personal loan, you will receive a coupon book, and should mail your coupon with payment to the address indicated.

    You may also pay in person at any one of our Beneficial branch locations, or set up automatic deduction by completing an automatic deduction form that can be obtained at any branch or from our Loan Administration and Servicing department. You can modify the timing of the payment via Online Banking.

  • My automatic payment is due to withdraw from my account, and I will not have the funds available. Is there any way to stop that payment?

    Please call our Customer Contact Center at 888.742.5272 for assistance. For more information about how to contact us visit our Customer Service page.

  • Where do I send my monthly payments?

    Billing statements and coupon payments should be mailed to:

    P.O. Box 8480
    Philadelphia, PA 19101

    Payments that include additional instructions, such as additional escrow or principal payments, may be mailed to:

    Beneficial Bank
    1818 Beneficial Bank Place
    1818 Market Street
    Philadelphia, PA 19103

    Attn: Loan Administration and Servicing Department-21st Floor

  • How do I know what loan is right for me?

    Stop by your local branch to have a Beneficial Conversation and determine which loan products may be a good fit for your situation.

    All loan products subject to credit approval.

Time Deposits

  • How am I notified that my time deposit is going to mature?

    You will receive a mailed maturity notice at least 30 days prior to maturity at the mailing address we have on our records.

  • When my time deposit matures, how long do I have to renew or close the time deposit?

    At maturity, your time deposit will automatically renew for the same term at the current rate offered on the maturity date. You will have a 7 calendar day grace period to make any of the following changes to your account:

    - Change the term
    - Make an additional deposit
    - Make a partial withdrawal
    - Close your account

    For current interest rates please visit our website at www.thebeneficial.com or call our Customer Contact Center at 888.742.5272.

  • How do I renew my time deposit to a new term?

    Within your 7 calendar day grace period you can notify us by filling out the bottom portion of the maturity notice and returning in the envelope provided, or by visiting your nearest branch location.

  • How do I redeem and close my time deposit?

    Within your 7 calendar day grace period you can notify us in writing with your closing instructions or by visiting your nearest branch office. Any correspondence should be sent to the address below:

    Beneficial Bank
    Attn: Certificate Department
    1818 Market Street
    Philadelphia, PA 19103

  • Who can I call for help?

    For assistance with your Beneficial account, please call our Customer Contact Center at 888.742.5272. For more information about how to contact us visit our Customer Service page.

Overdraft Protection

Foreign Currency Exchange

  • Does Beneficial offer foreign currency services?

    Beneficial offers foreign currency services - visit any branch location or call 888.742.5272 for more information.

    • Select from 70 foreign currencies available
    • Take advantage of great rates at a low fee
    • Get exceptional one-on-one, safe service at your local branch
    • When you return, receive US cash back for your unused foreign currency purchased through Beneficial Bank.

Mobile Banking

  • What does BenMobile cost?

    Beneficial does not charge customers to use BenMobile. However, check with your mobile carrier before enrolling as standard messaging and data rates may apply.

  • Is BenMobile secure?

    In addition to verifying your identity in the enrollment process, BenMobile uses multiple levels of security to keep all of your personal information safe. The app requires a username and password or TouchID credentials at each login. Text Banking is only available from phones you designate. If your phone is ever lost or stolen, call your service provider (AT&T, Sprint, Verizon, etc.) and then call the Customer Contact Center at 888.742.5272. BenMobile can give you additional peace of mind by providing balance and transaction alerts instantly to your mobile phone.

  • If I already have Online Banking, why do I also need BenMobile?

    Mobile Banking provides 24/7 access to account information just like Online Banking, and puts that information at your fingertips from your mobile device. Check balances and review transactions from your mobile phone or tablet, no computer required, and faster than a call. It's an additional tool to help you manage your money.

  • What happens if I lose my phone?

    If your phone is lost or stolen you should immediately contact your service provider (AT&T, Sprint, Verizon, etc.). You also can disable BenMobile by calling the Customer Contact Center. No one can access your banking information without knowing your username and password.

  • How long does it take to register?

    If you are already an Online Banking customer, you don't need to enroll. Just download the BenMobile app and sign in with your Online Banking username and password. If you haven't signed up for Online Banking, you can enroll quickly and easily from your phone.

    Customers will have to verify their identity using a verification code sent to their phone the first time they sign in to Mobile Banking.

  • How do I properly endorse a check for Mobile Deposit?

    You should sign the back of the check as you normally would and write Mobile Deposit under your signature.

  • How can I locate a branch or ATM through the BenMobile app?

    Click the Location icon at the bottom of the app screen. Enter your ZIP code, and the app will locate the appropriate branch or ATM.

  • Will Apple® TouchID™ work with BenMobile?

    Yes, you can use Apple® TouchID™ to log into our BenMobile app with the following devices: iPhone 5s running iOS 8 or higher, iPhone 6, iPhone 6 Plus, iPad Air 2, or iPad Mini 3.

  • What is Mobile Deposit?

    Mobile Deposit enables you to deposit a check through the BenMobile app using the camera on your phone. Click on Deposit Check within the app. The instructions on the screen walk you through the process and check to be sure you've done everything correctly. You'll receive confirmation on your phone that your deposit has been submitted, which you can email to yourself for your records. Mobile Deposit not available to all customers or account types. Applicable only to checks deposited into a Beneficial deposit account. Funds availability may vary. Deposit limits will apply, and not all checks submitted will be accepted. Please refer to the Online Banking Agreement for details.

  • How long do I have to keep a check after I deposit using Mobile Deposit?

    Please keep all mobile deposited checks for seven (7) business days just in case the check needs to be resubmitted for some reason.

  • When will the funds be available from my Mobile Deposit?

    Funds from deposits made via Mobile Deposit are generally available for withdrawal two (2) business days after the day of deposit. If a mobile deposit is received before 5pm Eastern Time (EST) on a business day, that will be considered the day of deposit. If a mobile deposit is received after 5pm Eastern Time, the next business day will be considered the day of deposit. Additional delays on the availability of funds may apply based on other factors determined by the bank. For purposes of Mobile Deposit, a business day is considered Monday through Friday, and does not include weekends or federal holidays.

  • How do I know if my Mobile Deposit was received?

    When the image is received, you will see a confirmation message displayed on your mobile device. The system will not provide you email confirmation, so you are encouraged to email the confirmation message to yourself, it will contain your confirmation number for future reference. Your item will be marked pending. This does not mean that it has been accepted and approved for crediting. If your image is approved, you will not receive any additional notice.

    However, if your image is rejected, you will receive email notification within three (3) business days. For this reason, you are encouraged to verify the Bank has your current email address on file. Please watch for these notifications, and contact the bank to discuss the reason for the rejection. You can also monitor the receipt and acceptance of your deposit in Online Banking, Mobile Banking, Telephone Banking, the Customer Contact Center or at your local Beneficial branch.

  • How can I add a payee on my phone?

    This functionality will be available by the end of 2015. Currently, new payees must be created within Online Banking. The payee is available to you within BenMobile once it is set up in Online Banking.

  • Is the payment delayed when I use my phone?

    No. Any payments made with Mobile Bill Pay will be processed the same way as the bills you pay through Online Banking.

  • Is there a limit to how much I can pay with my phone?

    No. Any payments made with Mobile Bill Pay will be processed the same way Online Bill Payments are.

Online Banking

  • What can I do in Online Banking?

    The freedom of Online Banking is at your fingertips and FREE to Beneficial customers. Online Banking is the fast, easy, secure way to manage your Beneficial accounts 24 hours a day, 7 days a week. Visit our Online Banking page for the full list of what you can do in Online Banking.

  • What should I do if I forget my Password or User ID?

    Click on the Forgot ID or Password next to the Online Banking Login section of the homepage, or call the Customer Contact Center at 888.742.5272.

  • How do I transfer funds?

    You can transfer funds between your accounts using the Make a Transfer feature under Move Money within Online Banking.

  • I need a copy of a check, how can I get that online?

    Check images are available through Online Banking for every Beneficial checking account.

    Go to the My Accounts area and find the account you're looking for. Click the account name link to open the Account History page for that account. The check will display as a link, typically with the check number. Simply click the link to view images of the front and back of the check. Click the Close button at the bottom of the window when you are finished.

  • I need a copy of a statement, how can I get that online?

    Sign up for or log in to Beneficial eDocs. Under the "Beneficial eDocuments" tab, click on "View My eDocs". For more information about Beneficial eDocs view our eDocs page.

  • I just opened my account today, when can I enroll for Online Banking?

    You may enroll in Online Banking the next day, via our mobile app or website. If you opened your account online and requested Online Banking access at the time of account opening, you may access Online Banking in 1 to 2 business days.

  • How do I go paperless?

    It's quick and convenient to sign up for Beneficial eDocs. eDocs is an easy, convenient, secure, and free way for Beneficial customers to electronically receive and view bank account statements, notices and disclosures through our Online Banking system.

    Sign in to Online Banking at thebeneficial.com and select "Sign Up Now" from the Beneficial eDocuments dropdown menu. Complete the online registration form, and view and accept disclosure agreements. An email confirmation will follow your successful registration. For more information about Beneficial eDocuments view our eDocs page.

Touch ID

eDocs

Investor Relations