What does BenMobile cost?
Beneficial does not charge customers to use BenMobile. However, check with your mobile carrier before enrolling as standard messaging and data rates may apply.
Is BenMobile secure?
In addition to verifying your identity in the enrollment process, BenMobile uses multiple levels of security to keep all of your personal information safe. The app requires a username and password or TouchID credentials at each login. Text Banking is only available from phones you designate. If your phone is ever lost or stolen, call your service provider (AT&T, Sprint, Verizon, etc.) and then call the Customer Contact Center at 888.742.5272. BenMobile can give you additional peace of mind by providing balance and transaction alerts instantly to your mobile phone.
If I already have Online Banking, why do I also need BenMobile?
Mobile Banking provides 24/7 access to account information just like Online Banking, and puts that information at your fingertips from your mobile device. Check balances and review transactions from your mobile phone or tablet, no computer required, and faster than a call. It's an additional tool to help you manage your money.
What happens if I lose my phone?
If your phone is lost or stolen you should immediately contact your service provider (AT&T, Sprint, Verizon, etc.). You also can disable BenMobile by calling the Customer Contact Center. No one can access your banking information without knowing your username and password.
How long does it take to register?
If you are already an Online Banking customer, you don't need to enroll. Just download the BenMobile app and sign in with your Online Banking username and password. If you haven't signed up for Online Banking, you can enroll quickly and easily from your phone.
Customers will have to verify their identity using a verification code sent to their phone the first time they sign in to Mobile Banking.
How do I properly endorse a check for Mobile Deposit?
You should sign the back of the check as you normally would and write Mobile Deposit under your signature.
How can I locate a branch or ATM through the BenMobile app?
Click the Location icon at the bottom of the app screen. Enter your ZIP code, and the app will locate the appropriate branch or ATM.
Will Apple® TouchID™ work with BenMobile?
Yes, you can use Apple® TouchID™ to log into our BenMobile app with the following devices: iPhone 5s running iOS 8 or higher, iPhone 6, iPhone 6 Plus, iPad Air 2, or iPad Mini 3.
What is Mobile Deposit?
Mobile Deposit enables you to deposit a check through the BenMobile app using the camera on your phone. Click on Deposit Check within the app. The instructions on the screen walk you through the process and check to be sure you've done everything correctly. You'll receive confirmation on your phone that your deposit has been submitted, which you can email to yourself for your records.
Mobile Deposit not available to all customers or account types. Applicable only to checks deposited into a Beneficial deposit account. Funds availability may vary. Deposit limits will apply, and not all checks submitted will be accepted. Please refer to the Online Banking Agreement for details.
How long do I have to keep a check after I deposit using Mobile Deposit?
Please keep all mobile deposited checks for seven (7) business days just in case the check needs to be resubmitted for some reason.
When will the funds be available from my Mobile Deposit?
Funds from deposits made via Mobile Deposit are generally available for withdrawal two (2) business days after the day of deposit. If a mobile deposit is received before 5pm Eastern Time (EST) on a business day, that will be considered the day of deposit. If a mobile deposit is received after 5pm Eastern Time, the next business day will be considered the day of deposit. Additional delays on the availability of funds may apply based on other factors determined by the bank. For purposes of Mobile Deposit, a business day is considered Monday through Friday, and does not include weekends or federal holidays.
How do I know if my Mobile Deposit was received?
When the image is received, you will see a confirmation message displayed on your mobile device. The system will not provide you email confirmation, so you are encouraged to email the confirmation message to yourself, it will contain your confirmation number for future reference. Your item will be marked pending. This does not mean that it has been accepted and approved for crediting. If your image is approved, you will not receive any additional notice.
However, if your image is rejected, you will receive email notification within three (3) business days. For this reason, you are encouraged to verify the Bank has your current email address on file. Please watch for these notifications, and contact the bank to discuss the reason for the rejection. You can also monitor the receipt and acceptance of your deposit in Online Banking, Mobile Banking, Telephone Banking, the Customer Contact Center or at your local Beneficial branch.
How can I add a payee on my phone?
This functionality will be available by the end of 2015. Currently, new payees must be created within Online Banking. The payee is available to you within BenMobile once it is set up in Online Banking.
Is the payment delayed when I use my phone?
No. Any payments made with Mobile Bill Pay will be processed the same way as the bills you pay through Online Banking.
Is there a limit to how much I can pay with my phone?
No. Any payments made with Mobile Bill Pay will be processed the same way Online Bill Payments are.