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Service Alert: Due to inclement weather our branches closed at 3pm today 11/15.

Security and Privacy

Your privacy is important to us.

Important Information About Your Privacy and Protecting Your Identity

Fraudulent Automated Messages

At Beneficial Bank, securing your personal and account information is extremely important to us. We want to make you aware of fraudulent automated telephone and text messages targeting random customers of Beneficial Bank and other financial institutions requesting their sensitive information. The call or text indicates that your debit card may be blocked or compromised, and asks you to provide your card number, PIN, security code, and expiration date to rectify the situation. While these calls or texts may appear to be legitimate messages from Beneficial Bank, please be advised THEY ARE NOT!

What to do if you receive a suspicious automated message asking for sensitive financial information:

  1. Do NOT respond, simply hang up!
  2. Never give passwords, account information, your social security number, or any other private information to anyone who requests this data by phone or email. Remember that if Beneficial Bank calls you, we will never ask you to provide your full credit, debit, or ATM card number, your card PIN, the security code on the back of your card or your online banking login credentials.
  3. Contact us through your local branch or directly at 888.742.5272 (select option 7), or email us at
  4. If you feel that you may have given sensitive information to an imposter posing as Beneficial Bank, call us immediately or go to your local branch so that we can protect your account from fraudulent access.

The security and protection of your personal information is our top priority. Please continue to be vigilant against these and other types of phishing scams targeting sensitive personal or financial information.

Corporate Account Takeover (also referred to as CATO) is a type of fraud where criminals gain access to / control of a business' online banking account by stealing employee login credentials. The stolen credentials are used to initiate fraudulent transactions and steal sensitive information. Please click here to learn more about CATO and security best practices to protect your online banking account and confidential information.

Protecting Your Privacy

Beneficial Bank wants you to understand the steps we have taken to protect your personal information.

Privacy Policy - What Does Beneficial Bank Do With Your Personal Information?
Understand how Beneficial Bank and its affiliates collect, share and protect your personal information.

Important Notice About Your Personal Information And Marketing Choices
Understand how Beneficial Bank and its affiliates share information about our transactions and experiences with you, and explains your ability to limit our use of shared information and different communications methods for marketing purposes.

Privacy Preferences
To limit marketing offers, contact us by calling 866.945.4525 or stop in to one of our branches.

If you have any questions or comments, please call us at 888.742.5272.

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1818 Beneficial Bank Place
1818 Market Street
Philadelphia, PA 19103

The use of non-secure email is intended for general questions, inquiries and comments only. Confidential Customer information cannot be accepted electronically.

Routing No: 236075689

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You have clicked on a link that will navigate you away from the Beneficial Bank website to an external site that may have different privacy standards. Please click ‘Continue’ to proceed or ‘Cancel’ to stay on the Beneficial Bank site.

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Unsecure Email Disclosure

Your privacy is very important to us. We would like to advise you that Internet email is not a secure method of communication. Please do not submit any information that you consider confidential. We recommend you do not include any specific identifying information such as your social security, account, PIN numbers, date of birth, etc...

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Please Note:

You have clicked on a link that will navigate you away from the Beneficial Bank website to an external site that may have different privacy standards. Please click ‘Continue’ to proceed or ‘Cancel’ to stay on the Beneficial Bank site.

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To help the government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you – When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license and other identifying documents.