Important: if you receive a text/phone message stating your debit card has been deactivated or asking to provide the card and PIN number to reactivate it – this is a phishing scam. For your safety – please do not to call or respond to the text/phone message or provide any account information. Those with questions or concerns should please call 888.742.5272 and select option 7.

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SECURITY WARNING: PHISHING SCAM

Beneficial Bank was recently the target of a Phishing scam.

What is Phishing?

Phishing occurs when an email or text message is sent that pretends to be from a bank or major online merchant. The message will ask the user to click on a link to verify their information due to some sort of account problem. The user is then directed to a fake web site that collects their login and password information, which then is used by cyber-criminals to steal money from their accounts.

  • Be suspicious of any urgent requests for personal information for a security audit or survey or which contains threats to close your account.
  • Be suspicious of unsolicited requests for Online Banking username(s), password(s), account information, credit card number(s) or check/debit card numbers and PINs.
  • Be suspicious of requests to share personal and financial information.
  • Never use links in an unsolicited e-mail or text to access a web page.
  • Do not fill out forms in messages asking for personal financial information.
  • Regularly check your online account and your bank, credit and debit card statements to make sure all transactions are legitimate.

Always remember the companies (Banks, Hospitals, Credit Cards, Utilities, Merchants, etc.) that already have your financial information should never ask for it in this manner.

Remember, Beneficial Bank will NEVER ask our customers to verify their sensitive financial information through unsolicited emails, text messages or telephone calls.

If you have received one of these e-mails, text messages, telephone calls or have had any other form of unsolicited contact from individuals seeking personal information about your accounts or suspect fraudulent activity concerning your Beneficial Bank account, please contact us directly at 888.742.5272 and select Option 4 or send us an email at datasecurity@thebeneficial.com*.

To learn more, please review our tips for protecting yourself from online fraud.


* Please note: The use of non-secure e-mail is intended for general questions, inquiries and comments only. Confidential Customer information cannot be accepted electronically.



*Click here for additional terms.







   
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